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Client Industries


Aviation & Transportation


Energy & Environment


Retail & Hospitality


Government & Public Services


Healthcare Services


Infrastructure and Municipal Services


Banking & Financial Services


Non-Profit & Charity


Technology, Media & Telecommunications

Our Contribution to Clients Success


Ambulatory Healthcare Services (AHS)

Healthcare Services

Strategy Retreat facilitation, Strategic plan development, strategy cascading, Mystery Shopping, Customer Service training and Capacity building, Customer Satisfaction surveys and customer complaints management

AWQAF & Minors Affairs Foundation

Humanitarian & Charity

Organization restructuring, Dubai 2021 Strategy Alignment & AWQAF Strategic Plan Cascading to various Departments and Sections, Noor Awqaf Strategic Plan Development, SALMA Relief Strategic Plan Development, Family Village Strategic Plan Development

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Dubai South

(Dubai World Central)

Aviation, Infrastructure, Logistic, Real Estate, Free Zone

DWC Corporate Strategy Development & Cascading

Competency Framework design, Organizational Structure and Functional Roles & Responsibilities Development

Dubai Municipality

Government & Public Services

Corporate Strategic and Operational Plan Development, Develop Corporate Performance Management System, Business Manuals Development, Excellence Assessment and Capacity Building, Excellence Policies and Methodologies Development, Leadership Assessment and Training, Stakeholder Surveys and Focus Groups, Strategic Health Checks and Inter-departmental Cooperation Assessment, Capability Identification and Competency Assessment, etc.

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Roads & Transport Authority (RTA)

Government, Transport Services

Corporate Strategic Plan and Operational Plan Development; Organization Structure Design; Functional Roles and Responsibilities Development, Excellence Assessment and Capability Building, Business Process Re-engineering, Leadership Team Facilitation, Job Description Development, Stakeholder Satisfaction Surveys, Departmental Performance Assessment, Leadership Team Facilitation etc.

Ajman Executive Council (AJEC)

Government & Public Services

Central HR Strategic Plan Development, Strategy and Balanced Scorecard Awareness and Execution Workshops, Action Plans, Performance Indicators, and GSAEC Strategic Plan Development


Dubai Airports

Government, Aviation

Corporate Strategic Plan and Operational Plan Development; Strategy Excellence Policies and Methodologies Development; Excellence Assessment and Capability Building; Leadership Team Facilitation; Job Description Development; Departmental Performance Assessment; Leadership Team Facilitation, etc.

Dubai Financial Market (DFM)

Banking & Financial Services

Building the corporate performance management system, Design and construct the strategic, departmental, and functional Balanced Scorecards, conducting customer and stakeholder satisfaction surveys.

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Sharjah Directorate of Public Works (SDPW)

Government & Infrastructure

Corporate Strategic Plan Development, PESTEL & SWOT Analysis, Community Best Practice & Action Plan, Business Model, Strategy Map, KPIs, and Strategic & Competency Assessment

H.H. The Ruler’s Court

Government & Public Services

Corporate Strategic and Operational Plan Development; PESTEL and SWOT Analysis; Community Best Practices and Action Plans; Strategic and Competency Assessment

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Ministry of Presidential Affairs (MOPA)

Government & Public Services

Excellence (EFQM) Capacity Building, Government Mystery Shopping Department Formation, Organization Structure Development, Assessment Policies and System Development,  and Mystery Shopper Coaching and Training

Dubai Sports Council

Government & Sports Services

Corporate strategic planning, organizational structure, functional roles and responsibilities, Employees, customers, suppliers, strategic partners, community, investors' surveys, and focus groups


Dubai Ambulance

Government & Healthcare Services

Organization Transformation, Corporate strategic plan, stakeholders surveys, and focus groups (Employees, customers, suppliers, strategic partners, community, and investors)

Dubai Airport Free Zone Authority

Free Zone

Strategic Planning, corporate performance management system development (design corporate and functional balanced scorecards), job description development, quality and excellence assessment and implementation, and tenant satisfaction survey.


The General Directorate of Residency and Foreigners Affairs in Dubai

Government & Public Services

Corporate Strategy development and functional strategy cascading, Technical competency framework development, Strategy and Innovation training workshops etc.

Taqdeer Award

Government & Public Services

Develop Taqdeer award framework, criteria, award scoring, award application and assessment systems, guidelines, templates, and training material. Develop award office strategy and structure. Deliver company awareness and assessors training sessions, recruit and qualify professional assessors, provide ongoing Awards Management & Operations professional advice and support to the award office.


Security Industry Regulatory Agency

Government & Public Security

Corproate strategic plan and functional cascaded plans development, design corporate structure progressive organization chart, define functional key roles and responsibilities, and design of competency based job descriptions, staff performance management system manual development covering (Performance Management Policies & Procedures, PMS key processes, PMS forms and templates).

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