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Upcoming Events
Corporate Transformation
Any corporate transformation – launching the next major phase in an organization, executing a new corporate strategy to achieve breakthrough performance, enabling a new executive leader to take charge, or integrating an acquisition – is fraught with challenges. The complexity of transformational change can easily overwhelm an organization, dissipating energy before the effort achieves its objectives. Ineffective efforts exhort the organization to “fix everything at once.” This program aims to help participants on this exciting but challenging journey by creating…
Find out more »Success Strategies For New Leaders
The role of the leader is to deliver work through others, not to deliver the work themselves. The transition from management to leadership can be very challenging and may mean letting go of areas of expertise/specialism and enabling others to deliver results. This program will equip delegates with new skills, tools and tactics to take on this challenge and succeed in mastering leadership.
Find out more »Strategic Thinking
It is widely recognized that a key area for development in managers and leaders is their ability to think strategically and to apply new, counter-intuitive ways of thinking and innovative approaches to solving problems and exploiting opportunities. This program will provide managers and leaders with a flexible and adaptable “toolkit” giving them new frameworks for thinking strategically for the benefit of their organization.
Find out more »Strategy Execution
Strategic execution is one of the most important activities in an organization. Your organization might already be on the competitive map but only solid strategy execution can keep you there. Based on recent surveys the majority of companies state that important strategic and operational decisions are not translated into action quickly and effectively. Organizations tend to lack a way to connect their strategy with the resources they already have to effectively execute. If the bridge between strategy and execution is…
Find out more »Developing & Cascading the Corporate BSC
This five-day interactive workshop designed to help managers and balanced scorecard team members contribute to their organization’s strategic management and performance improvement initiatives. It is based on the latest research and frameworks developed over the past two decades since the introduction of the balanced scorecard in the early 1990s. The five-day interactive workshop distils thousands of hours of consulting and training experience in strategic planning and management. The emphasis is on shared participant experiences, lessons learned, best practice, applied exercises,…
Find out more »Effective HR Strategy
Revising strategic decisions regularly to ensure that HR products and services support the organization is an essential activity to respond to the ever changing markets and apparent threats and opportunities. This workshop will enable participants to explore techniques in HR strategic thinking and business planning, and enable the delegates to work with a variety of methodologies to develop the skills to create HR Strategy which align and integrate with corporate goals. The workshop will be highly interactive, placing emphasis on…
Find out more »Strategic Competencies For HR Professionals
Greater demands are being placed on HR departments than ever before as management teams expect every function to add to the bottom line and demonstrate a measurable return on investment. This development event will focus upon the opportunities to add strategic value and develop the competencies required to make a strategic difference. Organizations are constantly facing the need to change. Increasingly internal customers are expecting HR representatives and consultants to respond quickly with practical, creative solutions that are cost effective.…
Find out more »Building A Culture Of Engagement
Continuous engagement with staff is something that managers and leaders require as a leadership fundamental yet often find can be sidetracked as operational issues and business needs take over. To be a truly effective team, managers and leaders need to create the conditions where a positive and engaged culture can flourish. This can have ramifications for the wider team and the culture of the organization as the roots of engagement take hold and blossom. Cultural engagement is a deliberate and…
Find out more »Accelerate Your Creativity And Innovation
Accelerated innovation training has been designed to be useful for nearly anybody for almost any goal, challenge, problem or question. The workshop design is based on how most individuals think, and therefore can be used in a variety of job situations, functions, professions and age groups. The workshop is valuable to people in management, sales, marketing, public relations, communications, product and service development, finance and operations. The course will help delegates to be more creative, to develop new products, services…
Find out more »Building Corporate Innovation Strategy
Practically every company innovates. But few do so in an orderly, reliable way. In far too many organizations, the big breakthroughs happen despite the company. Successful innovations typically follow invisible development paths and require acts of individual heroism or a heavy dose of serendipity. Successive efforts to jump-start innovation through, say, cash prizes for inventive concepts, and on-again, off-again task forces frequently prove fruitless. Great ideas remain captive in the heads of employees, innovation initiatives take way too long, and…
Find out more »Build Your Innovation Dream Team
Successful innovation teams start by selecting a diverse group who are analytical and creative in equal measures and have networks that are as broad and as deep as their skill sets. They function best within a structured environment that utilizes specialized working practices such as “safe space” and clear performance goals. Finally, the best teams are fully committed and invested in their success. Participants will learn how to use the creativity and personality psychometric tests and various tools to recruit…
Find out more »Total Quality Management
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization’s continuous improvement (ISO 8402:1994). It involves all departments and employees into improvement of processes and products. It helps to reduce costs and to meet and exceed needs and expectations of customers and other stakeholders of an organization. TQM encompasses the concepts of business and social excellence that is sustainable approach to organization’s competition, efficiency improvement, leadership and partnership. The objectives…
Find out more »Achieving Customer Satisfaction And Loyalty
The importance of understanding customer satisfaction and loyalty cannot be underestimated in a commercial environment where customers have more choice and less brand loyalty than ever before. The theme of this program is therefore to ensure a sharp focus on every aspect and to root out opportunities for marginal gains that will differentiate, surprise, delight and retain customers. Loyalty is a precious jewel and directly linked to profitability. Organizations say that they realize the cost of customer acquisition versus retention,…
Find out more »Crisis Communication
An organization’s ability to respond to a crisis, especially in the critical first few hours or days, greatly affects the company’s reputation among employees, partners, customers and the general public. This two-day workshop, is designed to immerse you in the art of successful crisis communication management. Through a combination of theory and practical exercises you will have the opportunity to reflect on your own organization’s preparedness for handling emerging issues and potential crisis. The workshop will examine the impact that…
Find out more »Smart Selling With NLP
This program will provide sales managers and leaders with essential knowledge of the theory and tools necessary to manage the practical issues involved in driving sales growth in their organizations. It will enable them to understand and drive a strategic sales management function within their company, enhancing both their personal and organizational effectiveness. When we move to Neuro-linguistic programming (NLP) techniques, we will provide new skills for the sales manager to share with his / her sales people.
Find out more »Developing Excellence Teams
This high impact team development program will change the way people in teams perceive and tap into each of their strengths. It will rapidly accelerate the team’s development so they share a sense of why the team exists and are proud to be working on accomplishing its mission and goals. A high performing team is a great place to be: exciting, stimulating, supportive and successful. An ineffective team creates a negative infection in your organization that quickly impacts performance. This…
Find out more »Personal Excellence
Less than one percent of adults have clearly stated goals – yet those who do have vision and can therefore make choices towards achieving those goals. So the main skill that separates the most satisfied and successful people from the rest of the population is that they paused to think seriously about what they want to achieve in their lives! This course enables the participants to better manage their priorities by creating a foundation for decision making, developing long-term and…
Find out more »Time & Self-Management
This program designed to give delegates an understanding of how to attain the maximum benefit from the time available to them. The course looks at how delegates can analyze their current use of time, identify goals and objectives, plan and prioritize tasks, schedule time effectively. In the increasingly competitive environment that we work in, we are constantly being asked for higher levels of performance, which results in increased time pressures. By applying some simple, practical techniques participants will be able…
Find out more »Sustainable Change
Organizations move through a number of identifiable stages as they grow and develop. In some cases these changes are planned, in others they are unplanned. Sometimes the forces for change come from within the organization and at other times they will be caused by external impacts or influences. The need for organizations to meet and to cope with changing conditions requires innovation, creativity and flexibility. This course will help develop the skills and knowledge required to promote the use and…
Find out more »Critical Competencies for Leaders
Critical leadership skills and competencies often mean the difference between thriving and failing in a leadership role. This workshop is designed to help new or existing leaders increase their abilities to lead teams. Participants will gain skills to engage others, assess team dynamics, make better decisions, and to improve trust and influence with those they are leading. At the completion of this workshop participants will be equipped with tools for their own development as a leader and to motivate their…
Find out more »Strategic Planning & BSC
Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future. It involves the best way to respond to circumstances and includes intentional goal setting. It’s an essential first step in the development of a results-based accountability system for any company today. The major problem facing top management is to make sense of a spectrum of information…
Find out more »Business Model Design & Generation
Today countless innovative business models are emerging. Entirely new industries are forming as old ones crumble. How do you imagine your organization’s business model might look in two, five, ten years from now? Will you be among the dominant players? The scale and speed at which innovative business models are transforming industry landscapes today is unprecedented. This highly interactive program will equip all the participants to better understand and cope with the impact of this extraordinary evolution. It will help…
Find out more »Transforming The HR Function
HR transformation is a process of realigning an HR function to the strategy and goals of the organization so that HR can become a true partner in success. The goal of HR transformation is not simply to improve the efficiency of processes within the HR function, but to improve the function’s effectiveness. It addresses all elements of the HR organization, including how it is structured, how people are deployed, how technology is used, how processes are designed and how services…
Find out more »Starting in Human Resources
This course is designed to provide participants with a solid grounding in the essential aspects of human resources management (HRM). The 5-day training program covers all of the key HR areas that both HR professionals and functional managers with HR responsibilities should have a good understanding of, including recruitment, employee development, performance management and employee relations. The training course will help delegates develop the specific skills and knowledge required to work as a human resources professional in both private and…
Find out more »Strategic Human Recourses
As an HR professional, continuing professional development is not an option – it is an obligation. Employee responsibilities shift as businesses react to their environment, and core functions are impacted. It’s critical that you and every single member of your HR team know how to react to change and make a real difference with appropriate strategic solutions. This workshop is the surest way to learn how to identify and alert management to the potential strategic advantages that HR can offer.
Find out more »Customer Service Innovation
This program covers knowledge and application skills in understanding the importance of customer service innovation and the methods and opportunities that are available for participants to generate ideas that contribute to customer service innovation. Attendees of the program will learn how to better understand customer experiences, develop deeper customer insights, and diffuse customer learning throughout the organization. Participants will discuss strategies for reducing the knowing-doing gap and building a customer-centric culture.
Find out more »Strategic Innovation
Strategic innovation is not about creating an occasional reaction to changes or just new one-off initiatives in isolation. It is the creation of a management led culture of improvement that generates meaningful breakthroughs and creates ongoing increases in value for an organization and its customers. Strategic innovation is a multi-disciplinary approach that brings together all of the creative resources, capabilities and knowledge within an organization to produce innovative changes to business processes, products and services that will drive new business…
Find out more »Build Your Innovation Culture & Principles
An innovative culture is one that supports the creation of new ideas and the implementation of those ideas. What all of these companies have in common whether successful with innovation or not is organizational culture – the shared experiences, values, norms, assumptions and beliefs that shape individual and group behavior. Every organization has a culture; the issue is whether and how the culture inhibits or supports innovation. Leaders need to help employees see innovation in the right light. The question…
Find out more »Effective Knowledge Management
For more than two hundred years, neo-classical economics recognized only three factors of wealth creation in organizations: land, labor and capital. Knowledge, productivity, education and intellectual capital were considered to be outside of an organization’s control. The world we live in today is so different. Knowledge, and implicitly information, has become the fourth but most important factor of wealth creation in organizations because its growth is driven by the accumulation and application of knowledge. Participants will learn how to create…
Find out more »Team Building & Teamwork
The program covers everything participants need to know about teams, how to be a team player, what makes a great team, and the problems that teams encounter. Teams are inherently difficult because ideally a team will contain different types of people, but then you have a group of people who think differently but who have to work closely together. Delegates will explore what are the main difficulties with teams – and then how to overcome those, either as a team…
Find out more »Effective Team Players
Teams have become a principle building block of successful organizations. This three day workshop is an essential course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. Attendees of the program will learn the importance of interaction with others so they can appreciate how they are perceived by the rest of the team. Participants will leave the workshop with plans for their personal development as…
Find out more »Personal Transformation
This program was designed and will be delivered to build super achievers in todays demanding environment. It is a strategy for the building of superior performers at personal and professional levels throughout the organization. Successful organizations consist of successful people, where the person represents the first element of creativity, innovation, initiative taking and productivity. People who attended this program will improve their financial performance, networking and relationship with all their stakeholders at home, work and in their community. Building super-self…
Find out more »The Power Of Positive Energy
Positive attitude is infectious and leads to a ‘can do’ approach not only within an individual, but also throughout a team and an organization. This course develops skills necessary for individuals to change their outlook on life and build their inner confidence at the flick of a mental switch. The program provides the tools that will help participants to identify what’s blocking them personally from being more optimistic, as well as ways they can change the patterns of negative thinking…
Find out more »Productivity and Performance Effectiveness
Most of organizations are keen to improve employees’ productivity, but how often do they ensure that their own management practices considered as means of achieving this? Many research show that a remarkably high number of non-management employees are disengaged, not working at full productive capacity. This program will help participants to have hands on many skills that, if excelled, will definitely lead to improving not only each individual productivity but the whole organization productivity as well. Each of the nine…
Find out more »NLP Mastering
Neuro Linguistic Programming (NLP) offers a set of psychological tools to develop yourself both professionally and personally. This course will introduce participants to Neuro Linguistic Programming offering a mix of experiential activities, demonstrations, an introduction to key NLP models of change and an opportunity for some discussion and questions. Participants will learn about NLP history, ‘modelling’ and coaching, the powerful NLP ‘presuppositions’ and attitudes for learning and change – and the importance of using NLP with integrity and sensitivity. Attendees…
Find out more »Customer Care For Healthcare Professionals
Customer Service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention. This customer service training program introduces participants to both the basics of customer service and the specifics of providing it in a healthcare setting. The course focuses on external customer care, teamwork and internal customers’…
Find out more »Achieving Service Excellence
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well-trained customer service professionals who have a passion and commitment for providing quality service. This program emphasizes the professional communication skills and actions that are necessary to create the foundation for continuous improvement. In today’s customer-orientated business environment, “people and service skills” are critical for organizational effectiveness and competiveness. The program stresses the importance of providing customer service excellence in a…
Find out more »Effective Client Relationship Management
This three-day highly interactive program will introduce you to a number of practical strategies, tools and techniques to help you take on the client relationship management role with clarity and confidence. We will assist you to strengthen your existing client engagement skills and help you to identify areas for personal development and enhancement of approaches that you will be able to apply in order to improve your clients experience with you. Ultimately, attendance on this course will teach you how…
Find out more »The Effective Customer Service Manager
Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support. Professionals working within customer-focused businesses, or those managing their organization’s Customer Service Function need to be kept informed about the latest techniques and experiences. From small customer service departments to large call centers, the importance of developing a valued relationship with customers using a strategic Customer Service Management System is an essential foundation…
Find out more »Customer Engagement Strategy
The program will identify, highlight and quantify any gaps between current practice and target levels. Having identified gaps, participants will deliver robust understanding of how to achieve and exceed target levels for customer care and engagement. Through the focus on management and complaint handling practices attendees will also establish a framework for the strategic and tactical management of the customer journey whilst testing its weaknesses and opportunities to strengthen its ability to operate smoothly under pressure.
Find out more »How To Handle Difficult Customers
This practical course focuses on delegates’ experience of dealing with difficult situations. It challenges the assumption that there is such a thing as a difficult customer and emphasizes the need to always create the right impression. If a difficult situation can be turned around the customer will become an advocate of your organization rather than a critic. The key part of the course is the learning of a number of techniques to be used when faced with difficult customers and…
Find out more »Developing Effective Communication Strategy
This training program is designed to ensure the readiness of communication professionals when they are faced by high expectations and tight deadlines to deliver especially when a program, service, policy or a product is ready to launch in their organizations, or when an issue suddenly becomes a crisis in the media. This two-day workshop will equip participants with the single most important tool that they will need when faced by those expectations and deadlines; a well-developed communication strategy. Attendees of…
Find out more »Essential Selling Techniques
Succeeding in sales is both a science and an art. High achievers study, learn and practice constantly to develop their skills. This program provides a ‘deep dive’ into fundamental, intermediate and advanced techniques, skills and behaviors and includes focus on the prospect, the customer and the client and how we can optimize our engagement with them.
Find out more »7 Star Customer Service
This program will provide delegates with the opportunity to understand and apply the processes, practices and behaviors required to achieve the highest possible star rating within the UAE Star Rating Program. Participants will fully understand what is required and what it means for them and their organization. Generic principles will be converted into specific review and analysis of their organizational, functional and individual approach to customer service, highlighting gaps and opportunities to raise standards and embed new practices with a…
Find out more »Leading Excellence
One of the first steps that Leaders in an organization need to undertake is to establish why the organization exists and what it wants to achieve. If Leaders do not clarify and communicate the Vision, Mission and Strategic Objectives to their team, there may be assumed inaccurate purposes for the organization. Leading Excellence training course is designed for leaders who want to understand and apply the EFQM Excellence Model within their working environment to achieve the best results. Using real…
Find out more »Managing Excellence
Managing Excellence training course is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them. This training is linked to building the EFQM Management Document, a simple way to documenting the organization against the EFQM Model. The document provides a good overview of the organization that can…
Find out more »Introduction To Excellence
Each organization is unique and of course each organization’s journey is different. However, through the years many common features of these journeys were identified and some key practical steps were gathered, so that all organizations can consider now. This course will help organizations to start the business excellence program, and will provide participants with an introduction to the EFQM Excellence Model, including some examples of how the model is used and implemented in other organizations. This course will help participants…
Find out more »Assessing Excellence (RADAR)
The EFQM Excellence Model provides a generic framework, allowing any organization, regardless of size or sector, to assess its current level of excellence. This course will help organizations to use RADAR Methodology to measure the organization’s maturity in excellence according to a specific criteria. Organizations frequently focus only on the things they need to improve and don’t recognize their strengths. Identifying what you are doing well is equally important, not only so you keep doing it but also so you…
Find out more »Competing For Excellence Awards
This course has been designed to prepare organization to compete for Excellence Awards by creating the internal capability and skills to run a self-assessment program, and benefit from one-to-one coaching and feedback throughout the training. During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award Simulation. After the course, delegates will be able to decide which tools are best suited to support their organization and how to get started.
Find out more »Purchasing & Contract Management
More and more business is being conducted by external resources under contracts that are managed for the company by line staff drawn from many functions. This creates opportunities for great benefits to be gained but is also full of potential pitfalls, which can lead not only to loss of expected benefits but to serious unnecessary expense in the worst cases. Purchasing and contract management provides significant opportunities to save money, drive efficiency, increase profitability and drive mutually beneficial relationships with…
Find out more »Project Management Professional PMP®
Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide delegates with the proven, practical body of project management knowledge and skills that they need to demonstrate project management mastery on the job. Participants will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)®. Additionally, this course can be a significant part of preparation for the Project Management…
Find out more »Public Speaking and Media Interview Skills
Delegates will gain a range of techniques to effectively handle all aspects of public speaking, from developing key messages to handling difficult questions and dealing with challenging behavior and awkward people. Participants will also learn techniques for reducing nerves and harnessing nervous energy as well as acquiring the ability to relax under pressure. Attendees of the course will be demonstrated how to prepare, plan and take control of all types of presentations, building confidence and competence. Practical exercises and one…
Find out more »Advanced PR Skills
Public Relations has revolutionized the way business communicates in the internal, external, local, regional and global marketplace. To compete, grow and be successful in business worldwide Public Relations, Advertising and Marketing skill-sets are key. The potential for individuals, teams and organizations with a comprehensive Public Relations Strategy is immense. This program covers essential areas for anyone involved in or associated with the delivery of effective PR Strategy. Therefore this training course balances organizational strategy with personal skills to ensure a…
Find out more »Digital & Social Media Marketing
This program will give delegates a clear understanding and appreciation of the key social media platforms and the use of digital content which should be considered as part of a wider marketing strategy. Participants will be provided with examples and case studies for review and analysis and contextualization of those for the specific organization. The training course is tailored to ensure that all delegates develop their knowledge of social media and are able to implement strategies and recommendations to grow…
Find out more »Leadership Excellence
No matter how perfect your technical skills and expertise are, the demands placed on today’s leaders are intense. As a leader, you need to master your interactions with your teams, master the knowledge of your organization and possess skills and competencies that motivate others. The program has three interlocking parts focusing on the three pillars of leadership excellence: understanding organizations, creating and leading effective teams, and developing leadership skills.
Find out more »Leading and Managing Sustainable Change
This program will deconstruct the myths and pitfalls around change management as well as provide insight into how managers and leaders can successfully plan and execute sustainable change. Delegates will learn how to intricately link their change projects to the organizational direction as well as manage critical paths and create risk matrices to deal with seen and unforeseen problems that may impact on the change event. Participants will also explore the psychological impacts of change on an organization and learn…
Find out more »7 Survival Skills for HR Professionals
When we think of who a Human Resources professional is, we think about the qualities, characteristics, and the skills he or she possesses. As businesses try to adapt and compete in a rapidly changing business environment, HR managers and executives need to develop an expanded set of skills and strengths. Technology has helped HR managers automate routine administrative tasks and move to assume a more strategic role in organizations. These seven skills and abilities will be critical for leading an…
Find out more »Customer Care For Call Center Staff
The program will allow participants to take an objective step back so they can reflect on their own attitudes and the practicalities of delivering outstanding customer care within a call center environment and at the same time, learn how to increase customer loyalty and retention. The course will enable delegates to trade in some of their old skills for new and at the same time, re-affirm and share those best practices with their peers, that support an ‘exceeding expectations’ culture.…
Find out more »Advanced Statistical Analytics
This course aims to help participants to get a solid understanding of the descriptive and inferential analysis and how to present them. The participants will be familiar with technical application of statistical package SPSS and will increase their skills on advanced statistical analysis using SPSS. Finally they will be able to interpret the outputs and the result of the analysis and reflect it into graphs and tables.
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