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This course aims to help participants to get a solid understanding of the descriptive and inferential analysis and how to present them. The participants will be familiar with technical application of statistical package SPSS and will increase their skills on advanced statistical analysis using SPSS. Finally they will be able to interpret the outputs andRead more

This course aims to help participants to get a solid understanding of the methods and techniques of scientific research and statistical analysis; provide participants with the skills associated with basic and advanced statistics and ways of their use and enable the use of various statistical programs. The program will help delegates to be able toRead more

ITO today is regarded as one of the most applied business trends to efficiently manage resources within technology organizations. The business issues and associated change management that accompany such a decision are tightly intertwined within the three broad phases: design, engage and govern. This two day program provides a comprehensive guide of how to manageRead more

Acquiring new customers requires time and effort, but once on board they create excellent opportunities for cross-selling and up-selling. The more products or services customers buy from a company, the more likely they are to stay with that company. If you want to add value for your customers and to build loyalty while improving salesRead more

Businesses are turning to their directors and higher-level managers to develop, operate and manage a robust system of risk management in their organizations. To meet this responsibility, it is essential that senior managers from different functional areas and cultures feel able to contribute effectively and to work together in drawing up such a governance model.Read more

Negotiation is an everyday event and a critical business skill. Mastering the art of negotiation is about understanding how to lead or navigate the negotiation process, uncover positions, know your priorities and use communication techniques that allow you to influence the negotiation. The program covers everything participants need to know about negotiation at all levels,Read more

To succeed as a non-financial manager, knowledge of basic financial principles is critical. This workshop is designed to equip management professionals with the tools to understand, plan and carry out an effective execution of organizational strategy. It provides an overview of the importance of financial management by examining the classification and management of costs, theRead more

This three day program will provide a wide framework readily applicable to all functional outsourcing in a highly complex environment. It covers the process of how to decide the best fit for outsourcing operations, the choice of location, the vendor selection process, preparation for the necessary commercial requirements, the successful transitioning into a managed serviceRead more

This course aims to help participants to get a solid understanding for the methods and techniques of scientific research and statistical analysis, design of statistical questionnaires in the field of marketing and analyze their data using the statistical package SPSS.

The program will allow participants to take an objective step back so they can reflect on their own attitudes and the practicalities of delivering outstanding customer care within a call center environment and at the same time, learn how to increase customer loyalty and retention. The course will enable delegates to trade in some ofRead more