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Upcoming Events
Strategy Execution
Strategic execution is one of the most important activities in an organization. Your organization might already be on the competitive map but only solid strategy execution can keep you there. Based on recent surveys the majority of companies state that important strategic and operational decisions are not translated into action quickly and effectively. Organizations tend to lack a way to connect their strategy with the resources they already have to effectively execute. If the bridge between strategy and execution is…
Find out more »Total Quality Management
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization’s continuous improvement (ISO 8402:1994). It involves all departments and employees into improvement of processes and products. It helps to reduce costs and to meet and exceed needs and expectations of customers and other stakeholders of an organization. TQM encompasses the concepts of business and social excellence that is sustainable approach to organization’s competition, efficiency improvement, leadership and partnership. The objectives…
Find out more »Sustainable Change
Organizations move through a number of identifiable stages as they grow and develop. In some cases these changes are planned, in others they are unplanned. Sometimes the forces for change come from within the organization and at other times they will be caused by external impacts or influences. The need for organizations to meet and to cope with changing conditions requires innovation, creativity and flexibility. This course will help develop the skills and knowledge required to promote the use and…
Find out more »Critical Competencies for Leaders
Critical leadership skills and competencies often mean the difference between thriving and failing in a leadership role. This workshop is designed to help new or existing leaders increase their abilities to lead teams. Participants will gain skills to engage others, assess team dynamics, make better decisions, and to improve trust and influence with those they are leading. At the completion of this workshop participants will be equipped with tools for their own development as a leader and to motivate their…
Find out more »Essential Selling Techniques
Succeeding in sales is both a science and an art. High achievers study, learn and practice constantly to develop their skills. This program provides a ‘deep dive’ into fundamental, intermediate and advanced techniques, skills and behaviors and includes focus on the prospect, the customer and the client and how we can optimize our engagement with them.
Find out more »7 Star Customer Service
This program will provide delegates with the opportunity to understand and apply the processes, practices and behaviors required to achieve the highest possible star rating within the UAE Star Rating Program. Participants will fully understand what is required and what it means for them and their organization. Generic principles will be converted into specific review and analysis of their organizational, functional and individual approach to customer service, highlighting gaps and opportunities to raise standards and embed new practices with a…
Find out more »Purchasing & Contract Management
More and more business is being conducted by external resources under contracts that are managed for the company by line staff drawn from many functions. This creates opportunities for great benefits to be gained but is also full of potential pitfalls, which can lead not only to loss of expected benefits but to serious unnecessary expense in the worst cases. Purchasing and contract management provides significant opportunities to save money, drive efficiency, increase profitability and drive mutually beneficial relationships with…
Find out more »Public Speaking and Media Interview Skills
Delegates will gain a range of techniques to effectively handle all aspects of public speaking, from developing key messages to handling difficult questions and dealing with challenging behavior and awkward people. Participants will also learn techniques for reducing nerves and harnessing nervous energy as well as acquiring the ability to relax under pressure. Attendees of the course will be demonstrated how to prepare, plan and take control of all types of presentations, building confidence and competence. Practical exercises and one…
Find out more »Advanced PR Skills
Public Relations has revolutionized the way business communicates in the internal, external, local, regional and global marketplace. To compete, grow and be successful in business worldwide Public Relations, Advertising and Marketing skill-sets are key. The potential for individuals, teams and organizations with a comprehensive Public Relations Strategy is immense. This program covers essential areas for anyone involved in or associated with the delivery of effective PR Strategy. Therefore this training course balances organizational strategy with personal skills to ensure a…
Find out more »Digital & Social Media Marketing
This program will give delegates a clear understanding and appreciation of the key social media platforms and the use of digital content which should be considered as part of a wider marketing strategy. Participants will be provided with examples and case studies for review and analysis and contextualization of those for the specific organization. The training course is tailored to ensure that all delegates develop their knowledge of social media and are able to implement strategies and recommendations to grow…
Find out more »Leadership Excellence
No matter how perfect your technical skills and expertise are, the demands placed on today’s leaders are intense. As a leader, you need to master your interactions with your teams, master the knowledge of your organization and possess skills and competencies that motivate others. The program has three interlocking parts focusing on the three pillars of leadership excellence: understanding organizations, creating and leading effective teams, and developing leadership skills.
Find out more »Leading and Managing Sustainable Change
This program will deconstruct the myths and pitfalls around change management as well as provide insight into how managers and leaders can successfully plan and execute sustainable change. Delegates will learn how to intricately link their change projects to the organizational direction as well as manage critical paths and create risk matrices to deal with seen and unforeseen problems that may impact on the change event. Participants will also explore the psychological impacts of change on an organization and learn…
Find out more »7 Survival Skills for HR Professionals
When we think of who a Human Resources professional is, we think about the qualities, characteristics, and the skills he or she possesses. As businesses try to adapt and compete in a rapidly changing business environment, HR managers and executives need to develop an expanded set of skills and strengths. Technology has helped HR managers automate routine administrative tasks and move to assume a more strategic role in organizations. These seven skills and abilities will be critical for leading an…
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