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Upcoming Events
Transforming The HR Function
HR transformation is a process of realigning an HR function to the strategy and goals of the organization so that HR can become a true partner in success. The goal of HR transformation is not simply to improve the efficiency of processes within the HR function, but to improve the function’s effectiveness. It addresses all elements of the HR organization, including how it is structured, how people are deployed, how technology is used, how processes are designed and how services…
Find out more »Starting in Human Resources
This course is designed to provide participants with a solid grounding in the essential aspects of human resources management (HRM). The 5-day training program covers all of the key HR areas that both HR professionals and functional managers with HR responsibilities should have a good understanding of, including recruitment, employee development, performance management and employee relations. The training course will help delegates develop the specific skills and knowledge required to work as a human resources professional in both private and…
Find out more »The Power Of Positive Energy
Positive attitude is infectious and leads to a ‘can do’ approach not only within an individual, but also throughout a team and an organization. This course develops skills necessary for individuals to change their outlook on life and build their inner confidence at the flick of a mental switch. The program provides the tools that will help participants to identify what’s blocking them personally from being more optimistic, as well as ways they can change the patterns of negative thinking…
Find out more »Effective Mystery Shopping
Mystery shopping is an important tool in market research used by top companies in which undercover shoppers evaluate the product quality and more importantly the quality of customer service along with other elements of customer’s experience. Companies use this method to evaluate the competition and also improve their level of customer service. It provides the business with the likes and dislikes of a consumer, to enhance the employees’ awareness of the product and also the importance of customer service.
Find out more »The Effective Customer Service Manager
Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support. Professionals working within customer-focused businesses, or those managing their organization’s Customer Service Function need to be kept informed about the latest techniques and experiences. From small customer service departments to large call centers, the importance of developing a valued relationship with customers using a strategic Customer Service Management System is an essential foundation…
Find out more »Advanced Marketing Management
This intensive 5-day training program is designed to address many marketing challenges that business executives face in today’s environment, specifically, how to create, communicate, and deliver superior value to your customers, and how to capture a fair share of this value back for your organization. The training course covers not only advanced marketing management strategies and tactics but also processes and tools to implement these strategies and tactics on a day-to-day basis. Emphasis will be on the managerial aspects of…
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