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Christopher Michael Gale

Chris is results focused, hugely experienced and highly qualified as a sales performance management, customer service excellence and management and leadership trainer and coach, having enjoyed a long and successful career in sales management, sales directorship and commercial directorship roles. He is a skilled assessor of training and development needs and an innovative solutions designer in a range of soft skills areas with significant experience in the ‘accelerated learning’ delivery of customer service excellence, sales performance and management and leadership development programs.

Chris is a qualified and motivational performance coach and a successful recruiter and talent management specialist, skilled in competency based interviewing and the design and delivery of assessment center activities. He is a moments of truth (MOT) practitioner focused on the delivery of unexpected and outstanding customer service, customer focus and customer care. Chris is a confident and credible communicator at all levels with the ability to report, present, pitch and win business including high value private and public sector bids and tenders.

Chris’s list of qualifications includes the full (FPC) financial planning certificate in financial services, the Chartered Insurance Institute AFPC (H15) qualification in sales management, leadership and compliant supervision. He has achieved dual accreditation with the CII in the Certificate of Professional Development in Financial Services. He has qualifications in corporate, executive and sales performance coaching with The UK Coaching Academy and a European accreditation in executive coaching skills with Noble Manhattan Coaching. Chris is a Jan Carlson ‘Moments of Truth’ (MOT) practitioner and a qualified behavioral analyst through DISC Trimetrix, a qualified practitioner in Neuro Linguistic Programming, a licensed practitioner of S.D.I – strengths deployment inventory and a practitioner of the GROW / GROWTH coaching model. Chris has a BA (Hons) degree in Global Business, Management and Communications which has given him a deep understanding of cultural issues in the conduct of sales, management, leadership and commercial strategy.

Upcoming Events

November 2015

Corporate Transformation

November 21, 2015 @ 8:30 am - January 31, 2024 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Any corporate transformation – launching the next major phase in an organization, executing a new corporate strategy to achieve breakthrough performance, enabling a new executive leader to take charge, or integrating an acquisition – is fraught with challenges. The complexity of transformational change can easily overwhelm an organization, dissipating energy before the effort achieves its objectives. Ineffective efforts exhort the organization to “fix everything at once.” This program aims to help participants on this exciting but challenging journey by creating…

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Success Strategies For New Leaders

November 21, 2015 @ 8:30 am - January 11, 2025 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

The role of the leader is to deliver work through others, not to deliver the work themselves. The transition from management to leadership can be very challenging and may mean letting go of areas of expertise/specialism and enabling others to deliver results. This program will equip delegates with new skills, tools and tactics to take on this challenge and succeed in mastering leadership.

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Strategic Thinking

November 21, 2015 @ 8:30 am - January 30, 2025 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

It is widely recognized that a key area for development in managers and leaders is their ability to think strategically and to apply new, counter-intuitive ways of thinking and innovative approaches to solving problems and exploiting opportunities. This program will provide managers and leaders with a flexible and adaptable “toolkit” giving them new frameworks for thinking strategically for the benefit of their organization.

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Achieving Customer Satisfaction And Loyalty

November 21, 2015 @ 8:30 am - January 28, 2024 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

The importance of understanding customer satisfaction and loyalty cannot be underestimated in a commercial environment where customers have more choice and less brand loyalty than ever before. The theme of this program is therefore to ensure a sharp focus on every aspect and to root out opportunities for marginal gains that will differentiate, surprise, delight and retain customers. Loyalty is a precious jewel and directly linked to profitability. Organizations say that they realize the cost of customer acquisition versus retention,…

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Smart Selling With NLP

November 23, 2015 @ 8:30 am - January 28, 2024 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

This program will provide sales managers and leaders with essential knowledge of the theory and tools necessary to manage the practical issues involved in driving sales growth in their organizations. It will enable them to understand and drive a strategic sales management function within their company, enhancing both their personal and organizational effectiveness. When we move to Neuro-linguistic programming (NLP) techniques, we will provide new skills for the sales manager to share with his / her sales people.

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February 2016

High Impact Strategic Planning

February 17, 2016 @ 8:30 am - February 26, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Strategic planning is the process for making good decisions about the future, but it is also about directing the application of business resources to a plan of action. Influenced by today’s complex environment, customer requirements are constantly evolving with new trends and as a result business planning today is not a single event, but – truly continuous and never complete. Getting the right strategic vision is critical and this 4 day course goes a long way in being able to…

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Strategic Planning & BSC

February 17, 2016 @ 8:30 am - February 24, 2023 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future. It involves the best way to respond to circumstances and includes intentional goal setting. It’s an essential first step in the development of a results-based accountability system for any company today. The major problem facing top management is to make sense of a spectrum of information…

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Business Model Design & Generation

February 17, 2016 @ 8:30 am - February 24, 2024 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Today countless innovative business models are emerging. Entirely new industries are forming as old ones crumble. How do you imagine your organization’s business model might look in two, five, ten years from now? Will you be among the dominant players? The scale and speed at which innovative business models are transforming industry landscapes today is unprecedented. This highly interactive program will equip all the participants to better understand and cope with the impact of this extraordinary evolution. It will help…

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NLP Mastering

February 19, 2016 @ 8:30 am - February 27, 2025 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Neuro Linguistic Programming (NLP) offers a set of psychological tools to develop yourself both professionally and personally. This course will introduce participants to Neuro Linguistic Programming offering a mix of experiential activities, demonstrations, an introduction to key NLP models of change and an opportunity for some discussion and questions. Participants will learn about NLP history, ‘modelling’ and coaching, the powerful NLP ‘presuppositions’ and attitudes for learning and change – and the importance of using NLP with integrity and sensitivity. Attendees…

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Customer Complaint Handling

February 19, 2016 @ 8:30 am - February 25, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Being able to deal with customer complaints when they arise is a key aspect of sustaining healthy relationships and so this course will introduce you to the entire effective complaint management journey. This three day, fast paced program will help you to understand why your customers complain, along with the real value of their complaints to your business. The course will explore many practical and proven methods of handling typical types of complaints and difficult customers in order to keep…

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Effective Customer Service Strategy

February 19, 2016 @ 8:30 am - February 25, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

In today’s competitive environment, customers demand quality service. If you don’t provide them with the products and services they want, they simply go elsewhere. Therefore managing the delivery of quality services and enhancing the quality of client services form an essential basis of any successful business. This training program will provide participants with the strategies and techniques to monitor, adjust and optimize their business processes and identify possible points of weakness with the objective to improve the customer experience. Attendees…

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Managing The Customer Journey

February 19, 2016 @ 8:30 am - February 25, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Understanding your customer and how they interact with your business directly and indirectly is critical in driving improved value, repeat business and longevity of relationship. To deliver this and to be able to create a communication strategy which builds a conversation with your customers, this course will help participants to visualize current and planned customer journeys and the key touch points across different marketing channels. So, where do you start when looking at your business and the journey a customer…

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Achieving Service Excellence

February 19, 2016 @ 8:30 am - February 24, 2023 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well-trained customer service professionals who have a passion and commitment for providing quality service. This program emphasizes the professional communication skills and actions that are necessary to create the foundation for continuous improvement. In today’s customer-orientated business environment, “people and service skills” are critical for organizational effectiveness and competiveness. The program stresses the importance of providing customer service excellence in a…

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Effective Client Relationship Management

February 19, 2016 @ 8:30 am - February 20, 2025 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

This three-day highly interactive program will introduce you to a number of practical strategies, tools and techniques to help you take on the client relationship management role with clarity and confidence. We will assist you to strengthen your existing client engagement skills and help you to identify areas for personal development and enhancement of approaches that you will be able to apply in order to improve your clients experience with you. Ultimately, attendance on this course will teach you how…

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Customer Engagement Strategy

February 19, 2016 @ 8:30 am - February 24, 2023 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

The program will identify, highlight and quantify any gaps between current practice and target levels. Having identified gaps, participants will deliver robust understanding of how to achieve and exceed target levels for customer care and engagement. Through the focus on management and complaint handling practices attendees will also establish a framework for the strategic and tactical management of the customer journey whilst testing its weaknesses and opportunities to strengthen its ability to operate smoothly under pressure.

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Customer Service Excellence

February 19, 2016 @ 8:30 am - February 24, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Customers in today’s world are more discerning, more demanding and better informed. Buyer behavior has also changed and along with it customer service expectations. What has not changed is the need to have customers come back to us time and time again. Providing outstanding customer service that makes the customer feel important and valued is so important to the organization’s long term success. Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one.…

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Customer Service Excellence For Managers

February 19, 2016 @ 8:30 am - February 25, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Understanding customer needs and wants, delivering on time, charging a fair price and a quality product or service are the key drivers of a successful business. Consumer research shows that consumers rarely buy on lowest cost alone; they also want the service or product when promised, at the right quality, with a clear indication that the product/service will be backed-up by a guarantee that the business will fix any problems or issues promptly if the product/service doesn’t perform to their…

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How To Handle Difficult Customers

February 21, 2016 @ 8:30 am - February 24, 2023 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

This practical course focuses on delegates’ experience of dealing with difficult situations. It challenges the assumption that there is such a thing as a difficult customer and emphasizes the need to always create the right impression. If a difficult situation can be turned around the customer will become an advocate of your organization rather than a critic. The key part of the course is the learning of a number of techniques to be used when faced with difficult customers and…

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Advanced Marketing Management

February 22, 2016 @ 8:30 am - February 11, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

This intensive 5-day training program is designed to address many marketing challenges that business executives face in today’s environment, specifically, how to create, communicate, and deliver superior value to your customers, and how to capture a fair share of this value back for your organization. The training course covers not only advanced marketing management strategies and tactics but also processes and tools to implement these strategies and tactics on a day-to-day basis. Emphasis will be on the managerial aspects of…

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Selling For Results

February 22, 2016 @ 8:30 am - February 12, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Nowadays selling has been associated with pressure and persuasion, even intimidation. In many sectors, human interaction is still necessary – the giving of advice, the sharing of experience and knowledge and advising people which route to take for their best advantage. Sales people have to demonstrate added value, especially given that they are also an added cost. In a commercial world where differentiators and competitive advantage is more difficult than ever to achieve, the sales person has to be the…

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Advanced Selling Techniques

February 22, 2016 @ 8:30 am - February 19, 2022 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

In today’s tough economic market, winning and keeping customers takes the best possible skillset. This advanced skills course gives people the advanced communication and sales tools to win more deals, more of the time. As important as winning new business is, this course will also help participants build the loyalty of existing customers. Organizations who can communicate in a persuasive and customer friendly way through their sales force, will always have the advantage in a competitive market. Armed with the…

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Essential Selling Techniques

February 22, 2016 @ 8:30 am - February 10, 2024 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

Succeeding in sales is both a science and an art. High achievers study, learn and practice constantly to develop their skills. This program provides a ‘deep dive’ into fundamental, intermediate and advanced techniques, skills and behaviors and includes focus on the prospect, the customer and the client and how we can optimize our engagement with them.

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March 2016

7 Star Customer Service

March 7, 2016 @ 8:30 am - March 13, 2025 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

This program will provide delegates with the opportunity to understand and apply the processes, practices and behaviors required to achieve the highest possible star rating within the UAE Star Rating Program. Participants will fully understand what is required and what it means for them and their organization. Generic principles will be converted into specific review and analysis of their organizational, functional and individual approach to customer service, highlighting gaps and opportunities to raise standards and embed new practices with a…

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February 2019

Customer Care For Call Center Staff

February 16, 2019 @ 8:30 am - February 20, 2027 @ 2:30 pm
Suitable & fully equipped venue, Dubai,DubaiUnited Arab Emirates

The program will allow participants to take an objective step back so they can reflect on their own attitudes and the practicalities of delivering outstanding customer care within a call center environment and at the same time, learn how to increase customer loyalty and retention. The course will enable delegates to trade in some of their old skills for new and at the same time, re-affirm and share those best practices with their peers, that support an ‘exceeding expectations’ culture.…

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Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

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GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai UAE. View program details: http://bit.ly/2owvt3k book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

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