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Upcoming Events
The Effective Customer Service Manager
Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support. Professionals working within customer-focused businesses, or those managing their organization’s Customer Service Function need to be kept informed about the latest techniques and experiences. From small customer service departments to large call centers, the importance of developing a valued relationship with customers using a strategic Customer Service Management System is an essential foundation…
Find out more »Purchasing & Contract Management
More and more business is being conducted by external resources under contracts that are managed for the company by line staff drawn from many functions. This creates opportunities for great benefits to be gained but is also full of potential pitfalls, which can lead not only to loss of expected benefits but to serious unnecessary expense in the worst cases. Purchasing and contract management provides significant opportunities to save money, drive efficiency, increase profitability and drive mutually beneficial relationships with…
Find out more »Public Speaking and Media Interview Skills
Delegates will gain a range of techniques to effectively handle all aspects of public speaking, from developing key messages to handling difficult questions and dealing with challenging behavior and awkward people. Participants will also learn techniques for reducing nerves and harnessing nervous energy as well as acquiring the ability to relax under pressure. Attendees of the course will be demonstrated how to prepare, plan and take control of all types of presentations, building confidence and competence. Practical exercises and one…
Find out more »Advanced PR Skills
Public Relations has revolutionized the way business communicates in the internal, external, local, regional and global marketplace. To compete, grow and be successful in business worldwide Public Relations, Advertising and Marketing skill-sets are key. The potential for individuals, teams and organizations with a comprehensive Public Relations Strategy is immense. This program covers essential areas for anyone involved in or associated with the delivery of effective PR Strategy. Therefore this training course balances organizational strategy with personal skills to ensure a…
Find out more »Digital & Social Media Marketing
This program will give delegates a clear understanding and appreciation of the key social media platforms and the use of digital content which should be considered as part of a wider marketing strategy. Participants will be provided with examples and case studies for review and analysis and contextualization of those for the specific organization. The training course is tailored to ensure that all delegates develop their knowledge of social media and are able to implement strategies and recommendations to grow…
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