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Upcoming Events
Effective Team Players
Teams have become a principle building block of successful organizations. This three day workshop is an essential course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. Attendees of the program will learn the importance of interaction with others so they can appreciate how they are perceived by the rest of the team. Participants will leave the workshop with plans for their personal development as…
Find out more »Customer Care For Healthcare Professionals
Customer Service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention. This customer service training program introduces participants to both the basics of customer service and the specifics of providing it in a healthcare setting. The course focuses on external customer care, teamwork and internal customers’…
Find out more »How To Handle Difficult Customers
This practical course focuses on delegates’ experience of dealing with difficult situations. It challenges the assumption that there is such a thing as a difficult customer and emphasizes the need to always create the right impression. If a difficult situation can be turned around the customer will become an advocate of your organization rather than a critic. The key part of the course is the learning of a number of techniques to be used when faced with difficult customers and…
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