Overview
Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support. Professionals working within customer-focused businesses, or those managing their organization’s Customer Service Function need to be kept informed about the latest techniques and experiences. From small customer service departments to large call centers, the importance of developing a valued relationship with customers using a strategic Customer Service Management System is an essential foundation of long-term business growth.
