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The Art Of Outsourcing


Design, Implement and Manage Outsourcing Operations in today’s environment

Event Navigation

  • « Customer Care For Call Center Staff
  • Statistical Analysis In Market Research »

Overview

This three day program will provide a wide framework readily applicable to all functional outsourcing in a highly complex environment. It covers the process of how to decide the best fit for outsourcing operations, the choice of location, the vendor selection process, preparation for the necessary commercial requirements, the successful transitioning into a managed service and the management of benefit realization through a carefully crafted process. The course will also describe today’s outsource environment and outlook trends into the future.

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Details

Date:
February 6
Time:
8:30 am - 2:30 pm
Event Categories:
FP - Finance, Procurement, Project, Statistics and Risk Management, In-house Training Programs
Event Tags:
In-house Training Programs

Organizer

Constantine Amblianitis
Website:
Constantine Amblianitis
  • Primary objective and benefits

    This workshop will help participants to learn:
    1. To assess the need for outsourcing organization activities.
    2. How to decide the best fit of an outsourcing model, location and provider.
    3. A structured approach to plan, procure, implement and manage a service.
    4. The areas eligible for outsourcing and whether to onshore or offshore.
    5. The key elements and terms of an SLA, KPIs and contracts.
    6. How to work constructively with a vendor to maximize benefit realization.
    7. How outsourcing is performing today, key drivers, trends with an outlook into the future.

Program Contents

  • Module 1 -
    Outsourcing Environment
    • Overview of outsourcing
    • Management thought process
    • Inconsistent realities about outsourcing
    • Why do organization outsource?
    • The lifecycle process of outsourcing
  • Module 2 -
    Outsourcing Strategy
    • High level strategic considerations
    • Ten key strategic preferences
    • The three approaches to outsourcing
    • Competency resource commitment and communications
  • Module 3 -
    Selection Process For Business Areas To Be Outsourced
    • What activities to outsource?
    • Define and profile the targeted areas
    • Define the service benchmark
    • Conditions for a feasibility and impact study
  • Module 4 -
    Define The Business Arrangement
    • Define best practice SLAs and KPIs
    • Decide amongst the three pricing models
    • The contract-beyond a legal document
    • The value of contract management and relationship behavior
  • Module 5 -
    Select Geography And Provider
    • Select offshore locations & entry strategy
    • Selecting the provider
    • Tendering (competitive dialogue)
    • Successful selection and due diligence
    • Key components of a negotiating strategy and contract closure
  • Module 6 -
    Transitioning Into Managed Service
    • Transition and transformation strategy
    • Staff movement and knowledge transfer
    • Tendering (evaluation team, decision criteria)
    • How to conduct communications
    • The Role of Program/Project Management
  • Module 7 -
    Benefit Realization Management
    • Eleven factors of outsourcing arrangement
    • Manage the contract post transitioning
    • Managing contract changes and relationship
    • Towards the end of the contract: assessing your options
  • Module 8 -
    Global Outsourcing Today
    • Sourcing landscape trends, structural change
    • Drivers for change technology, local strategy, regulation, data privacy
    • Managing change (Vendor Management)
    • Functions and Services

Related Training Programs

  • 7 Survival Skills for HR Professionals

  • Strategic Communication

  • The Fundamental Principles Of Marketing

Event Navigation

  • « Customer Care For Call Center Staff
  • Statistical Analysis In Market Research »

Download Brochure

Training Program Quick Facts

ID: FP03E
Duration: 4 days
Language: English or Arabic
Timing: 8:30 am-2:30 pm

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Request for Proposal

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💡Global Innovation Academy - Arabic Certified Design Thinking Professional Training

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The #covid19 global pandemic has created an unprecedented situation that affected every aspect of our lives. On behalf of GIA and Team Power International, we wish you and your beloved ones to stay safe and well. #innovation #leadership #opportunities #foresight #teampowerint

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Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

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Interactive GIA Certified Innovation Masterclass Arabic inhouse training starting today in GDRFA Innovation center

GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

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Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.

Activate members during last week #innovation training sessions

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Our wonderful team of Innovation practitioners from UAE, Oman, and Jordan at GIA Certified Innovation Practitioner Training in Dubai

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Dr. Kasim Kanakri presentation on importance of sports #strategy and #professional #training to #football clubs and professionals

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