• Primary objective and benefits

  This workshop will help participants to:
  1. Understand why do we need HR function.
  2. Learn how the HR function is organized.
  3. Acquire the basic skills needed for an effective HR Officer.
  4. Learn how to interpret HR policies into workable procedures.
  5. Learn how to communicate and work with other departments to achieve the goals of HR.
  6. Gain an understanding of the recruitment process from the planning stages to how to retain their recruits.
  7. Solve the day to day problems efficiently.

Program Contents

• Module 1 -
  Introduction To HR Management
  • What is Human Resources today?
  • HR management and business success
  • Reactive vs proactive approaches to HR management

• Module 2 -
  Basic Skills For HR Officers
  • Technical knowledge and techniques
  • Professional conduct and the law
  • Influencing and negotiating skills
  • Developing and maintaining a professional image

• Module 3 -
  Organization Of The HR Department
  • Organizational principles and analysis
  • Understanding the functions of HR services
  • Identifying key roles and functions
  • Managing people - from induction to exit

• Module 4 -
  HR Policies & Procedures
  • Analyze corporate policy & HR management
  • The link between vision, values and policy
  • Interpret policies into workable procedures
  • Evaluating the success of policy and procedures

• Module 5 -
  Basics Of Recruitment & Selection
  • Analyzing external & internal markets
  • Employee resourcing & the organization
  • The principles of recruitment & selection
  • The use of effective selection techniques

• Module 6 -
  Handling Of HR Administration
  • Administration as a control vs information gathering
  • Developing meaningful HR systems
  • Maximizing resources - forecasting & career management

• Module 7 -
  Planning, Organizing Work Activities
  • Self-management - key to business success
  • The importance of time management
  • Prioritizing workloads to meet the demands
  • Forward planning & HR strategy

• Module 8 -
  Working With Other Departments
  • Communicating the role of HR specialists
  • Purveyors of policy or facilitators of change?
  • Understanding needs of client organization
  • Evaluating the success of HR function

• Module 9 -
  Solving Day To Day Problems
  • Consistency is the key to policy & practice
  • Management by walking around
  • Managing the employment relationship
  • Identifying problems by staying close to the customer

• Module 10 -
  Face To Face Communication
  • Listening as cornerstone of communication
  • Gathering the facts whilst managing feelings
  • Techniques to gain objective understanding
  • The link between verbal communication and body language