Name: Managing Excellence
Start: 2016-03-07T08:30:00+00:00
End: 2025-03-13T14:30:00+00:00
Location: Suitable & fully equipped venue

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Managing Excellence

Be equipped to the highest standard to manage performance improvement initiatives

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Overview

Managing Excellence training course is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them. This training is linked to building the EFQM Management Document, a simple way to documenting the organization against the EFQM Model. The document provides a good overview of the organization that can be used internally and externally.

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Details

Start:: March 7, 2016 @ 8:30 am
End:: March 13, 2025 @ 2:30 pm
Event Categories:: EX - Business Excellence & TQM, In-house Training Programs
Event Tags:: In-house Training Programs

Organizers

Rola Maaytah

Suha Abu Taha

Primary objective and benefits
This workshop will help participants to:
1. Apply the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts of Excellence within their working environment.
2. Use a set of quality management tools to lead their organization to Excellence.
3. Learn how to interpret an assessment feedback report.
4. Be able to use the DMAIC Approach and supporting improvement tools to pinpoint and address the root cause of improvement areas identified.
5. Learn how to use the Business Excellence Matrix Approach to develop a Management Document for their organization.

Program Contents

Module 1 -
Excellence Overview & Initiatives
- Excellence definition
- Introducing EFQM and the need for a Model
- Excellence achievement and recognition
- Excellent and award winning organizations
- Progressing in the journey to Excellence
- Forming Excellence Team
- Selecting Excellence Initiatives

Module 2 -
The Fundamental Concepts Of Excellence
- Adding value for customers
- Creating a sustainable future
- Developing organizational capability
- Harnessing creativity and innovation
- Leading with vision, inspiration and integrity
- Managing with agility
- Succeeding through the talent of people
- Sustaining outstanding results

Module 3 -
The Excellence Model Criteria
- Leadership
- People
- Strategy
- Partnerships & Resources
- Processes, Products and Services
- People Results
- Customer Results
- Society Results
- Business Results

Module 4 -
RADAR Logic
- Elements of RADAR
- Apply RADAR for continuous improvement
- Benefiting from RADAR Logic
- Using RADAR with Enablers
- Using RADAR with Results
- DMAIC & RADAR alignment

Module 5 -
DMAIC Approach
- Identifying organizational strengths
- Identifying areas for improvement
- Implementing improvements using DMAIC Methodology
- Driving organizational improvement
- Prioritizing organizational improvements
- Benefiting from established problem-solving tools

Module 6 -
Business Excellence Matrix Approach
- Preparing feedback
- EFQM Model management documents
- Compiling the components of an EFQM management document
- Using the Enabler Map to detail approaches
- Completing a self-assessment using the Business Excellence Matrix