Overview
Each organization is unique and of course each organization’s journey is different. However, through the years many common features of these journeys were identified and some key practical steps were gathered, so that all organizations can consider now. This course will help organizations to start the business excellence program, and will provide participants with an introduction to the EFQM Excellence Model, including some examples of how the model is used and implemented in other organizations. This course will help participants to identify where they are on their journey to excellence, where they would like to be and how to get there.
