• Primary objective and benefits

  This workshop will help participants to learn:
  1. What makes an effective team.
  2. The importance of ground rules.
  3. The role of the team member.
  4. Their own preferred communication style.
  5. How to improve listening and questioning skills.
  6. How to influence others effectively.
  7. Their own preferred team role.
  8. How to interact with others effectively.
  9. How to deal with challenging situations within the team.
  10. How to apply the learning in their work role.

Program Contents

• Module 1 -
  What Makes An Effective Team
  • Characteristics of high performance teams
  • The importance of ground rules
  • Agreeing appropriate ground rules
  • The role of the team member
  • What makes an ideal team member?
  • Behaviors to adopt and avoid

• Module 2 -
  Communication Styles
  • How good a communicator am I?
  • The communication styles model
  • Analysis of preferred communication style(s)
  • How to interact with other styles effectively

• Module 3 -
  Listening Skills
  • How good a listener am I?
  • Barriers to effective listening
  • Listening exercises
  • How to improve listening skills

• Module 4 -
  Questioning Skills
  • Six types of questions
  • When to ask each question type
  • Preparing questions for team meetings
  • Practical exercises

• Module 5 -
  Team Roles
  • The team roles model
  • Identifying our preferred team role(s)
  • Advantages and drawbacks of each role
  • Interacting with other roles effectively

• Module 6 -
  Influencing Skills
  • How to influence others
  • Dealing with negativity effectively
  • Dealing with the non-team player
  • Asserting yourself when others take over
  • Action planning for the future