• en 
  • Log In
  • Contact Us
  • FAQ
TPIwebsiteTPIwebsiteTPIwebsiteTPIwebsite
  • Home
  • About us
  • Consulting
    • Strategy & Planning
    • HR & Talent Management
    • Innovation & Knowledge Management
    • Customer Service Excellence
    • Corporate Performance & BSC
    • Corporate Scores (Assessments & Audits)
    • Mentoring & Leadership Development
    • Transformation & Change Management
  • Training
    • In-house Training Programs
    • Public Training Programs
    • Certification Training Programs
  • Knowledge Center
    • Video Gallery
    • Free Articles
    • Whitepapers
  • Clients
  • Partners
    • Partners Organizations
    • Trainers Profiles
    • Consultants Profiles
    • Mentors Profiles
    • Assessors Profiles
  • Join our network
    • Trainers
    • Consultants
    • Mentors
    • Assessors
    • Franchisee
  • Blog

  • Join Our Assessors Network
  • Join Our Franchisees Network
  • HR- Building A Culture Of Engagement
  • KNOWLEDGE CENTER 
  • CLIENTS
  • Webinars
  • Video Gallery
  • Privacy Policy
  • Free articles
  • Whitepapers
  • Terms and Conditions
  • Strategy & Planning
  • Site Map
  • IK01E- Accelerate Your Creativity Innovation
  • Transformation & Change Management
  • Blog
  • Mentoring & Leadership Development
  • Building Corporate Innovation Strategy
  • Strategy & Planning
  • Corporate Scores (Assessments & Audits)
  • HR & Talent Management
  • FAQ
  • Corporate Performancae & BSC
  • Request For Proposal (In-House Training)
  • Innovation & Knowledge Management
  • Build Your Innovation Dream Team
  • Customer Service Excellence
  • Customer Service Excellence
  • Innovation & Knowledge Management
  • Corporate Performance & BSC
  • Corporate Scores (Assessments & Audits)
  • Business Excellence
  • Services
  • Mentoring & Leadership Development
  • Transformation & Change Management
  • Total Quality Management
  • Our Partner
  • Loyalty Program Membership
  • Our Clients
  • Promo Box
  • Training Facilitator Application Form
  • Consultants
  • Public Training Programs
  • Join our network
  • In-house Training Programs
  • Achieving Customer Satisfaction And Loyalty
  • Partner Organization
  • Consultants Profiles
  • Mentors Profiles
  • One page
  • Assessors Profiles
  • Crisis Communication
  • About us
  • Registration
  • TPI Member Profile Form
  • My Account
  • PARTNERS
  • Events
    • Thank you
  • In Hous Training Request for Proposal
  • Home
  • MS Smart Selling With NLP
  • FP Advanced Statistical Analytics
  • Contact
  • Business 03
  • TP Developing Excellence Teams
  • Services – ar
  • Contact Us
  • LC01E-Strategic-Leadership Brochure
  • LC- corporate-transformation
  • TP Personal Excellence
  • LC – Success Strategies For New Leaders
  • TPI In-house Training Request For Proposal Form
  • Public Training Program Registration Form
  • ST – Strategic Thinking
  • Training
    • Certification Training Programs
      • IIDL Certified Innovation Practitioner
      • IDL Certified Innovation Leader
      • IIDL Certified Foresight Thinker
      • IIDL Certified Foresight Futurist
      • GIA Certified Design Thinking Professional
      • GIA Certified Innovation Masterclass
      • GIA Certified Strategic Planning Professional
      • GIA Certified Innovation Assessor
      • GIA Certified Innovation Practitioner
  • HR & Talent Management Presentation
  • Time & Self-Management
  • Strategy Execution
  • Consulting Solutions
  • test1
  • Consulting services
  • Service details
  • ST Developing & Cascading the Corporate BSC
  • Service details, interactive service presentations
  • Training & Qualification programs
  • Training Plans
  • HR – Effective HR Strategy
  • In-House & public programs
  • Training Course Catalog
  • Training Outlines/E-brochure
  • Trainer Profiles
  • Booking & Registration
  • HR05E-Strategic-Competencies-For-HR-Professionals
  • Join Our Trainers Network
  • Join Our Consultants Network
  • Join Our Mentors Network
Home Page
Loading Events

« All Events

Effective Client Relationship Management


Proactively manage and improve key client accounts and relationships

Event Navigation

  • « Achieving Service Excellence
  • The Effective Customer Service Manager »

Overview

This three-day highly interactive program will introduce you to a number of practical strategies, tools and techniques to help you take on the client relationship management role with clarity and confidence. We will assist you to strengthen your existing client engagement skills and help you to identify areas for personal development and enhancement of approaches that you will be able to apply in order to improve your clients experience with you. Ultimately, attendance on this course will teach you how to establish productive relationships with your internal and external clients, so that they become loyal and trusted advocates of your business.

+ Google Calendar+ iCal Export

Details

Start:
February 19, 2016 @ 8:30 am
End:
February 20, 2025 @ 2:30 pm
Event Categories:
CS - Customer Care & Service Excellence, In-house Training Programs
Event Tags:
In-house Training Programs

Organizers

Michael Ode
Christopher Michael Gale

  • Primary objective and benefits

    By the end of the workshop participants will:
    1. Understand how to build relationships based on mutual trust.
    2. Learn how to maintain solid client relationships.
    3. Know how to prioritize your workload in order to keep your clients engaged.
    4. Become familiar with the typical signs and symptoms when your clients may become disengaged.
    5. Know the proactive steps you can take to minimize potential complaints.
    6. Learn how to use all forms of communication and be able to tap into your clients preferred channels of communication.
    7. Learn how to handle difficult clients in order to influence and negotiate a win-win outcome every time.
    8. Learn how to proactively add value to new and existing client relationships.

Program Contents

  • Module 1 -
    Forming The Relationship
    • Understand each other’s priorities
    • Research company background, services
    • Client perceptions of service and quality
    • “4 Channels Relationship Tool”
  • Module 2 -
    Building The Relationship
    • Identify what trust really means
    • 5 stages of the ‘Trust Ladder’
    • Assess where you are on the ‘Trust Ladder’
    • An introduction to the ‘CORE’ model
    • Intent, Integrity, Capability and Consistency
  • Module 3 -
    Maintaining The Relationship
    • Identifying and prioritizing key accounts
    • Establishing a rapport
    • Pre-empting questions/issues
    • Reasons for client dissatisfaction
    • Strategies for maintaining relationships
  • Module 4 -
    Communications Management
    • Communication is a key
    • Telephone and written communications
    • Face to face meeting structure outcomes
    • Critical question and listening skills
    • Effective feedback techniques
  • Module 5 -
    Difficult Client Relationships
    • Transactional Analysis
    • Typical ‘difficult’ client character traits
    • Effective influencing and negotiation skills
    • The art of conflict resolution
    • Introduction to the ‘ADAIR’ model
  • Module 6 -
    Adding Real Value
    • What does ‘value add’ mean
    • Pro-active strategies
    • ‘Appreciative Inquiry’ technique
    • The Brand Pyramid
    • Celebrating successes

Related Training Programs

  • Customer Complaint Handling

  • Advanced Statistical Analytics

  • Developing Excellence Teams

Event Navigation

  • « Achieving Service Excellence
  • The Effective Customer Service Manager »

Download Brochure

Training Program Quick Facts

ID: CS11E
Duration: 3 days
Language: English or Arabic
Timing: 8:30 am-2:30 pm

Please Call Me

Request for Proposal

Recent Blogs

  • Building Future Leaders
  • Leadership and Governance
  • Open Door Policy
  • Mastering Leadership Competencies
  • Building Excellent Organizations

Social Media

Instagram

💡How to become a Certified Design Thinking Professional?

💡How to become a Certified Design Thinking Professional?

Team Power International wishes you and your beloved ones a very happy, healthy, and prosperous 2021!

💡Global Innovation Academy - Arabic Certified Design Thinking Professional Training

2020 Taqdeer Award Assessors Online Registration

The #covid19 global pandemic has created an unprecedented situation that affected every aspect of our lives. On behalf of GIA and Team Power International, we wish you and your beloved ones to stay safe and well. #innovation #leadership #opportunities #foresight #teampowerint

In time of crisis, Innovators focus on turning challenges into opportunities . . . What are the opportunities in your industry or profession right now? #innovation #leadership #covid19 #crisis #oppotunities #future #foresight #strategy #changeleadership #thefuture #teampowerint

Strategy in Action... active participation of Strategic Planning and Balanced Scorecard professionals in the recent GIA-CSSP #training hosted by Team Power International 15-19 Dec. 2019 in #Dubai #Strategy #BSC #teampowerint #consulting #UAE #KSA #India http://bit.ly/2ZOHRJT

Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

Interactive GIA Certified Innovation Masterclass Arabic inhouse training starting today in GDRFA Innovation center

GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai UAE. View program details: http://bit.ly/2owvt3k book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.

Activate members during last week #innovation training sessions

Team Power International GIA-CIP workshop

Our wonderful team of Innovation practitioners from UAE, Oman, and Jordan at GIA Certified Innovation Practitioner Training in Dubai

Great participation by sports professionals

Copyright 2020 Team Power International | All Rights Reserved
  • Home
  • About us
  • Consulting
    • Strategy & Planning
    • HR & Talent Management
    • Innovation & Knowledge Management
    • Customer Service Excellence
    • Corporate Performance & BSC
    • Corporate Scores (Assessments & Audits)
    • Mentoring & Leadership Development
    • Transformation & Change Management
  • Training
    • In-house Training Programs
    • Public Training Programs
    • Certification Training Programs
  • Knowledge Center 
    • Video Gallery
    • Free articles
    • Whitepapers
  • Clients
  • Partners
    • Partner Organization
    • Trainer Profiles
    • Consultants Profiles
    • Mentors Profiles
    • Assessors Profiles
  • Join our network
    • Trainers
    • Consultants
    • Mentor
    • Assessors
    • Franchisee
  • Blog
  • Contact Us
  • Log In
  • FAQ
  • en
TPIwebsite

Thank you

Your feedback has been received.

Close