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Customer Service Innovation


Acquire a real competitive advantage through innovation by developing better knowledge of your customers and their needs.

Event Navigation

  • « Strategic Human Recourses
  • Strategic Innovation »

Overview

This program covers knowledge and application skills in understanding the importance of customer service innovation and the methods and opportunities that are available for participants to generate ideas that contribute to customer service innovation. Attendees of the program will learn how to better understand customer experiences, develop deeper customer insights, and diffuse customer learning throughout the organization. Participants will discuss strategies for reducing the knowing-doing gap and building a customer-centric culture.

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Details

Start:
February 17, 2016 @ 8:30 am
End:
February 22, 2025 @ 2:30 pm
Event Categories:
IK - Innovation & Knowledge Management, In-house Training Programs
Event Tags:
In-house Training Programs

Organizer

Maher Mezher
Website:
Maher Mezher

  • Primary objective and benefits

    This workshop will help participants to:
    1. Enhance customer service by building an effective CRM.
    2. Optimize the CRM implementation through employee engagement.
    3. Acquire a real competitive advantage through innovation by developing better knowledge of clients and their needs.
    4. Learn and practice how to listen to your customer complaints and how to efficiently respond to them and solve their problems.
    5. Develop and apply character servicing techniques.
    6. Transform the difficult situations into positive actions.
    7. Turn standard services into memorable experiences through innovation.
    8. Stay ahead of the curve of customer service in a digital world.

Program Contents

  • Module 1 -
    Client Relationship Management
    • What is CRM and why do we need it?
    • The 3 main pillars of CRM
    • The objectives of CRM strategy
    • The benefits of CRM
    • Out of the box customer service through CRM
  • Module 2 -
    Excellence In Customer Service
    • Customer satisfaction and retention
    • The cost of losing a customer
    • Building a customer focused culture
    • The importance of life time value “LTV”
    • Creating an Experience Driven Culture
  • Module 3 -
    Effective Communication Skills
    • The communication process
    • The barriers to effective communication
    • Types of communication
    • The art of questioning
    • Telephone skills and active listening
  • Module 4 -
    Discovering Self And Others
    • Discovering the 4 personality types
    • Discovering your personality type (DISC)
    • Deal with the different personality types
    • Recognizing the strengths and weaknesses
    • The importance of first impressions
  • Module 5 -
    Handling Customer Complaints
    • Why do customers complain?
    • Handling complaints process
    • Different types of complainers
    • Solving complaints creatively
    • 5-step problem solving model
  • Module 6 -
    Innovation In Customer Service
    • 7 Customer Service Trends
    • Innovations improving customer service
    • Customer service in a digital world
    • Customer service innovation loop
    • Innovation and the customer experience

Related Training Programs

  • 7 Survival Skills for HR Professionals

  • Competing For Excellence Awards

  • Advanced Marketing Management

Event Navigation

  • « Strategic Human Recourses
  • Strategic Innovation »

Download Brochure

Training Program Quick Facts

ID: IK02E
Duration: 3 days
Language: English or Arabic
Timing: 8:30 am-2:30 pm

Please Call Me

Request for Proposal

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💡How to become a Certified Design Thinking Professional?

💡How to become a Certified Design Thinking Professional?

Team Power International wishes you and your beloved ones a very happy, healthy, and prosperous 2021!

💡Global Innovation Academy - Arabic Certified Design Thinking Professional Training

2020 Taqdeer Award Assessors Online Registration

The #covid19 global pandemic has created an unprecedented situation that affected every aspect of our lives. On behalf of GIA and Team Power International, we wish you and your beloved ones to stay safe and well. #innovation #leadership #opportunities #foresight #teampowerint

In time of crisis, Innovators focus on turning challenges into opportunities . . . What are the opportunities in your industry or profession right now? #innovation #leadership #covid19 #crisis #oppotunities #future #foresight #strategy #changeleadership #thefuture #teampowerint

Strategy in Action... active participation of Strategic Planning and Balanced Scorecard professionals in the recent GIA-CSSP #training hosted by Team Power International 15-19 Dec. 2019 in #Dubai #Strategy #BSC #teampowerint #consulting #UAE #KSA #India http://bit.ly/2ZOHRJT

Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

Interactive GIA Certified Innovation Masterclass Arabic inhouse training starting today in GDRFA Innovation center

GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai UAE. View program details: http://bit.ly/2owvt3k book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.

Activate members during last week #innovation training sessions

Team Power International GIA-CIP workshop

Our wonderful team of Innovation practitioners from UAE, Oman, and Jordan at GIA Certified Innovation Practitioner Training in Dubai

Great participation by sports professionals

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