Being able to deal with customer complaints when they arise is a key aspect of sustaining healthy relationships and so this course will introduce you to the entire effective complaint management journey. This three day, fast paced program will help you to understand why your customers complain, along with the real value of their complaints to your business. The course will explore many practical and proven methods of handling typical types of complaints and difficult customers in order to keep their custom and mitigate future complaints. The program will also introduce you to ways that you can use complaints as a powerful and constructive tool to make enhancements and improvements to your products, people and the services you provide. Ultimately, participants will leave having undertaken personal action setting for implementing positive changes.