• en 
  • Log In
  • Contact Us
  • FAQ
TPIwebsiteTPIwebsiteTPIwebsiteTPIwebsite
  • Home
  • About us
  • Consulting
    • Strategy & Planning
    • HR & Talent Management
    • Innovation & Knowledge Management
    • Customer Service Excellence
    • Corporate Performance & BSC
    • Corporate Scores (Assessments & Audits)
    • Mentoring & Leadership Development
    • Transformation & Change Management
  • Training
    • In-house Training Programs
    • Public Training Programs
    • Certification Training Programs
  • Knowledge Center
    • Video Gallery
    • Free Articles
    • Whitepapers
  • Clients
  • Partners
    • Partners Organizations
    • Trainers Profiles
    • Consultants Profiles
    • Mentors Profiles
    • Assessors Profiles
  • Join our network
    • Trainers
    • Consultants
    • Mentors
    • Assessors
    • Franchisee
  • Blog

  • Join Our Assessors Network
  • Join Our Franchisees Network
  • HR- Building A Culture Of Engagement
  • KNOWLEDGE CENTER 
  • CLIENTS
  • Webinars
  • Video Gallery
  • Privacy Policy
  • Free articles
  • Whitepapers
  • Terms and Conditions
  • Strategy & Planning
  • Site Map
  • IK01E- Accelerate Your Creativity Innovation
  • Transformation & Change Management
  • Blog
  • Mentoring & Leadership Development
  • Building Corporate Innovation Strategy
  • Strategy & Planning
  • Corporate Scores (Assessments & Audits)
  • HR & Talent Management
  • FAQ
  • Corporate Performancae & BSC
  • Request For Proposal (In-House Training)
  • Innovation & Knowledge Management
  • Build Your Innovation Dream Team
  • Customer Service Excellence
  • Customer Service Excellence
  • Innovation & Knowledge Management
  • Corporate Performance & BSC
  • Corporate Scores (Assessments & Audits)
  • Business Excellence
  • Services
  • Mentoring & Leadership Development
  • Transformation & Change Management
  • Total Quality Management
  • Our Partner
  • Loyalty Program Membership
  • Our Clients
  • Promo Box
  • Training Facilitator Application Form
  • Consultants
  • Public Training Programs
  • Join our network
  • In-house Training Programs
  • Achieving Customer Satisfaction And Loyalty
  • Partner Organization
  • Consultants Profiles
  • Mentors Profiles
  • One page
  • Assessors Profiles
  • Crisis Communication
  • About us
  • Registration
  • TPI Member Profile Form
  • My Account
  • PARTNERS
  • Events
    • Thank you
  • In Hous Training Request for Proposal
  • Home
  • MS Smart Selling With NLP
  • FP Advanced Statistical Analytics
  • Contact
  • Business 03
  • TP Developing Excellence Teams
  • Services – ar
  • Contact Us
  • LC01E-Strategic-Leadership Brochure
  • LC- corporate-transformation
  • TP Personal Excellence
  • LC – Success Strategies For New Leaders
  • TPI In-house Training Request For Proposal Form
  • Public Training Program Registration Form
  • ST – Strategic Thinking
  • Training
    • Certification Training Programs
      • IIDL Certified Innovation Practitioner
      • IDL Certified Innovation Leader
      • IIDL Certified Foresight Thinker
      • IIDL Certified Foresight Futurist
      • GIA Certified Design Thinking Professional
      • GIA Certified Innovation Masterclass
      • GIA Certified Strategic Planning Professional
      • GIA Certified Innovation Assessor
      • GIA Certified Innovation Practitioner
  • HR & Talent Management Presentation
  • Time & Self-Management
  • Strategy Execution
  • Consulting Solutions
  • test1
  • Consulting services
  • Service details
  • ST Developing & Cascading the Corporate BSC
  • Service details, interactive service presentations
  • Training & Qualification programs
  • Training Plans
  • HR – Effective HR Strategy
  • In-House & public programs
  • Training Course Catalog
  • Training Outlines/E-brochure
  • Trainer Profiles
  • Booking & Registration
  • HR05E-Strategic-Competencies-For-HR-Professionals
  • Join Our Trainers Network
  • Join Our Consultants Network
  • Join Our Mentors Network
Home Page
Loading Events

« All Events

Customer Care For Frontline Staff


Identify areas for improvement and achieve service excellence

Event Navigation

  • « Customer Complaint Handling
  • Effective Mystery Shopping »

Overview

Customer service is more important now than it has ever been. Few organizations deliver excellent customer service and frontline staff are vital in maintaining and improving an organization’s reputation. This interactive program will raise individual’s confidence in dealing with angry and frustrated customers by understanding the use of positive communication techniques and the use of empathy rather than sympathy. The workshop will ensure that all participants develop skills and understanding of customer care that delivers excellence. By completing this course, delegates will be able to deliver a consistently high standard of customer care to both external and internal customers.

+ Google Calendar+ iCal Export

Details

Start:
February 19, 2016 @ 8:30 am
End:
February 25, 2022 @ 2:30 pm
Event Categories:
CS - Customer Care & Service Excellence, In-house Training Programs
Event Tags:
In-house Training Programs

Organizer

Bob Baker
  • Primary objective and benefits

    This workshop will help participants to learn:
    1. How to distinguish between poor, average and excellent customer care.
    2. The four main styles of communicating with customers.
    3. How to ask appropriate questions.
    4. How to improve the skill of listening to the customer.
    5. How to give the best impression of self, team and organization.
    6. The importance of the internal customers.
    7. Why customers complain.
    8. How to deal with complaints effectively.
    9. Techniques for dealing with challenging situations.

Program Contents

  • Module 1 -
    What Is Excellent Customer Care?
    • Good and not so good practice in customer care from personal experience
    • Internal and external customer expectations
    • The features of excellent customer service
    • Barriers to excellence
    • The principle of UPOD
  • Module 2 -
    Communication Styles
    • Four main communication styles
    • Analysis of own preferred style(s)
    • Achieve good communication
    • Things to avoid in communication
    • How this applies to each delegate's role
  • Module 3 -
    Communicating With The Customer (Part 1)
    • How do my customers see me?
    • Barriers to good communication
    • Communication breakdown, how to avoid it
    • Questioning skills
    • Helpful and unhelpful phrases
    • Importance of preparation, documentation
  • Module 4 -
    Communicating With The Customer (Part 2)
    • The importance of listening to customers
    • How good are my listening skills?
    • We might not listen with 100% concentration
    • Practical listening exercises
    • How to improve listening skills
  • Module 5 -
    Complaint Handling
    • Different kinds of complaints, their effects
    • Why customers might complain and why it is vital that they be managed well
    • Handle justified, unjustified complaints
    • The importance of accurate record keeping
    • The importance of follow up
  • Module 6 -
    Review And Evaluation
    • Impression we want to make of ourselves, our team and our organization
    • What barriers may there be
    • Application of the principles covered
    • Action planning: things to be done differently
    • Spread learning to other team members

Related Training Programs

  • Leadership Excellence

  • Starting in Human Resources

  • Introduction To Excellence

Event Navigation

  • « Customer Complaint Handling
  • Effective Mystery Shopping »

Download Brochure

Training Program Quick Facts

ID: CS03E
Duration: 3 days
Language: English or Arabic
Timing: 8:30 am-2:30 pm

Please Call Me

Request for Proposal

Recent Blogs

  • Building Future Leaders
  • Leadership and Governance
  • Open Door Policy
  • Mastering Leadership Competencies
  • Building Excellent Organizations

Social Media

Instagram

💡How to become a Certified Design Thinking Professional?

Team Power International wishes you and your beloved ones a very happy, healthy, and prosperous 2021!

💡Global Innovation Academy - Arabic Certified Design Thinking Professional Training

2020 Taqdeer Award Assessors Online Registration

The #covid19 global pandemic has created an unprecedented situation that affected every aspect of our lives. On behalf of GIA and Team Power International, we wish you and your beloved ones to stay safe and well. #innovation #leadership #opportunities #foresight #teampowerint

In time of crisis, Innovators focus on turning challenges into opportunities . . . What are the opportunities in your industry or profession right now? #innovation #leadership #covid19 #crisis #oppotunities #future #foresight #strategy #changeleadership #thefuture #teampowerint

Strategy in Action... active participation of Strategic Planning and Balanced Scorecard professionals in the recent GIA-CSSP #training hosted by Team Power International 15-19 Dec. 2019 in #Dubai #Strategy #BSC #teampowerint #consulting #UAE #KSA #India http://bit.ly/2ZOHRJT

Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

Interactive GIA Certified Innovation Masterclass Arabic inhouse training starting today in GDRFA Innovation center

GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai UAE. View program details: http://bit.ly/2owvt3k book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.

Activate members during last week #innovation training sessions

Team Power International GIA-CIP workshop

Our wonderful team of Innovation practitioners from UAE, Oman, and Jordan at GIA Certified Innovation Practitioner Training in Dubai

Great participation by sports professionals

Dr. Kasim Kanakri presentation on importance of sports #strategy and #professional #training to #football clubs and professionals

Copyright 2020 Team Power International | All Rights Reserved
  • Home
  • About us
  • Consulting
    • Strategy & Planning
    • HR & Talent Management
    • Innovation & Knowledge Management
    • Customer Service Excellence
    • Corporate Performance & BSC
    • Corporate Scores (Assessments & Audits)
    • Mentoring & Leadership Development
    • Transformation & Change Management
  • Training
    • In-house Training Programs
    • Public Training Programs
    • Certification Training Programs
  • Knowledge Center 
    • Video Gallery
    • Free articles
    • Whitepapers
  • Clients
  • Partners
    • Partner Organization
    • Trainer Profiles
    • Consultants Profiles
    • Mentors Profiles
    • Assessors Profiles
  • Join our network
    • Trainers
    • Consultants
    • Mentor
    • Assessors
    • Franchisee
  • Blog
  • Contact Us
  • Log In
  • FAQ
  • en
TPIwebsite

Thank you

Your feedback has been received.

Close