Overview
This program will provide delegates with the opportunity to understand and apply the processes, practices and behaviors required to achieve the highest possible star rating within the UAE Star Rating Program. Participants will fully understand what is required and what it means for them and their organization. Generic principles will be converted into specific review and analysis of their organizational, functional and individual approach to customer service, highlighting gaps and opportunities to raise standards and embed new practices with a view to achieving the highest possible star rating. Robust models, theories and frameworks for evaluation of current practices and delivery of best practice will be examined and contextualized so that delegates can leave with action plans to execute in their workplace.