Customer Service Excellence

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Customer Service Excellence

In an ever increasing competitive market, the customer is always at the forefront of service. TPI recognizes this need and offers a truly unique improvement program intended to make organizations look deeply into areas of internal and external services in defining and meeting customers.

Our Customer Service consulting team offers a variety of diverse services that will help your organization meet the customer service standards established national and international customer service standards, and bring your organization to a heightened level of excellence in customer service.

Through our approach to customer service we help clients understand their customers’ needs and behaviors, and develop innovative services that will meet those needs. We help your organization define the targeted customers, the touchpoints along the customer journey and maximize your value proposition.

Stakeholders Identification & Mapping
Customer Value Proposition
Star Rating Customer Service
Stakeholder Feedback Surveys

Mystery Shopping
Stakeholders Engagement
Compliant & Suggestion System
Customer Service Gap closure Capacity Building

Customer Service Excellence Clients

Ambulatory Healthcare Services (AHS)

Dubai Maritime City Authority (DMCA)

Ministry of Social Affairs (MSA)

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Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

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Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.