Customer Service Excellence

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Customer Service Excellence

In an ever increasing competitive market, the customer is always at the forefront of service. TPI recognizes this need and offers a truly unique improvement program intended to make organizations look deeply into areas of internal and external services in defining and meeting customers.

Our Customer Service consulting team offers a variety of diverse services that will help your organization meet the customer service standards established national and international customer service standards, and bring your organization to a heightened level of excellence in customer service.

Through our approach to customer service we help clients understand their customers’ needs and behaviors, and develop innovative services that will meet those needs. We help your organization define the targeted customers, the touchpoints along the customer journey and maximize your value proposition.

Stakeholders Identification & Mapping
Customer Value Proposition
Star Rating Customer Service
Stakeholder Feedback Surveys

Mystery Shopping
Stakeholders Engagement
Compliant & Suggestion System
Customer Service Gap closure Capacity Building

Customer Service Excellence Clients

Ambulatory Healthcare Services (AHS)

Dubai Maritime City Authority (DMCA)

Ministry of Social Affairs (MSA)

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In time of crisis, Innovators focus on turning challenges into opportunities . . . What are the opportunities in your industry or profession right now? #innovation #leadership #covid19 #crisis #oppotunities #future #foresight #strategy #changeleadership #thefuture #teampowerint

Strategy in Action... active participation of Strategic Planning and Balanced Scorecard professionals in the recent GIA-CSSP #training hosted by Team Power International 15-19 Dec. 2019 in #Dubai #Strategy #BSC #teampowerint #consulting #UAE #KSA #India http://bit.ly/2ZOHRJT

Innovators in Action... wonderful team of participants in the GIA Certified Innovation Masterclass hosted by Team Power International 8-12 Dec. 2019 in #Dubai#Innovation #training #teampowerint #Innovationframework #Innovationawards #futureforesight #consulting #solutions #transformation #UAE #saudiarabia #bahrain #kuwait #oman #jordan #egjypt #lebanon

Successful completion of the interactive GIA Certified #Innovation Masterclass training in Dubai. An enjoyable learning experience with the wonderful team of Innovators from Abu Dhabi, Dubai, Ajman and Bahrain.

30% OFF: GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai - View program details online: http://bit.ly/2MESIA5Register and reserve your seat online: http://bit.ly/30VYbHY

Interactive GIA Certified Innovation Masterclass Arabic inhouse training starting today in GDRFA Innovation center

GIA Certified Innovation Masterclass GIA-CIM® Training 8-11 Dec 2019 Dubai UAE. View program details: http://bit.ly/2MESIA5 book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

GIA Certified Strategic Planning Professional Training 15-19 Dec 2019 Dubai UAE. View program details: http://bit.ly/2owvt3k book your seat today http://bit.ly/30VYbHY please contact: su@tpidubai.com for special group discount.

Another successful interactive Certified Innovation Masterclass session completed last week. Our special thanks to the trainer and DED active participants.