Client Industries
Aviation & Transportation
Energy & Environment
Retail & Hospitality
Government & Public Services
Healthcare Services
Infrastructure and Municipal Services
Banking & Financial Services
Non-Profit & Charity
Technology, Media & Telecommunications
Our Contribution to Clients Success
Ambulatory Healthcare Services (AHS)
Healthcare Services
Strategy Retreat facilitation, Strategic plan development, strategy cascading, Mystery Shopping, Customer Service training and Capacity building, Customer Satisfaction surveys and customer complaints management
AWQAF & Minors Affairs Foundation
Humanitarian & Charity
Organization restructuring, Dubai 2021 Strategy Alignment & AWQAF Strategic Plan Cascading to various Departments and Sections, Noor Awqaf Strategic Plan Development, SALMA Relief Strategic Plan Development, Family Village Strategic Plan Development
Dubai South
(Dubai World Central)
Aviation, Infrastructure, Logistic, Real Estate, Free Zone
DWC Corporate Strategy Development & Cascading
Competency Framework design, Organizational Structure and Functional Roles & Responsibilities Development
Dubai Municipality
Government & Public Services
Corporate Strategic and Operational Plan Development, Develop Corporate Performance Management System, Business Manuals Development, Excellence Assessment and Capacity Building, Excellence Policies and Methodologies Development, Leadership Assessment and Training, Stakeholder Surveys and Focus Groups, Strategic Health Checks and Inter-departmental Cooperation Assessment, Capability Identification and Competency Assessment, etc.
Roads & Transport Authority (RTA)
Government, Transport Services
Corporate Strategic Plan and Operational Plan Development; Organization Structure Design; Functional Roles and Responsibilities Development, Excellence Assessment and Capability Building, Business Process Re-engineering, Leadership Team Facilitation, Job Description Development, Stakeholder Satisfaction Surveys, Departmental Performance Assessment, Leadership Team Facilitation etc.
Ajman Executive Council (AJEC)
Government & Public Services
Central HR Strategic Plan Development, Strategy and Balanced Scorecard Awareness and Execution Workshops, Action Plans, Performance Indicators, and GSAEC Strategic Plan Development
Dubai Airports
Government, Aviation
Corporate Strategic Plan and Operational Plan Development; Strategy Excellence Policies and Methodologies Development; Excellence Assessment and Capability Building; Leadership Team Facilitation; Job Description Development; Departmental Performance Assessment; Leadership Team Facilitation, etc.
Dubai Financial Market (DFM)
Banking & Financial Services
Building the corporate performance management system, Design and construct the strategic, departmental, and functional Balanced Scorecards, conducting customer and stakeholder satisfaction surveys.
Sharjah Directorate of Public Works (SDPW)
Government & Infrastructure
Corporate Strategic Plan Development, PESTEL & SWOT Analysis, Community Best Practice & Action Plan, Business Model, Strategy Map, KPIs, and Strategic & Competency Assessment
H.H. The Ruler’s Court
Government & Public Services
Corporate Strategic and Operational Plan Development; PESTEL and SWOT Analysis; Community Best Practices and Action Plans; Strategic and Competency Assessment
Ministry of Presidential Affairs (MOPA)
Government & Public Services
Excellence (EFQM) Capacity Building, Government Mystery Shopping Department Formation, Organization Structure Development, Assessment Policies and System Development, and Mystery Shopper Coaching and Training
Dubai Sports Council
Government & Sports Services
Corporate strategic planning, organizational structure, functional roles and responsibilities, Employees, customers, suppliers, strategic partners, community, investors' surveys, and focus groups
Dubai Ambulance
Government & Healthcare Services
Organization Transformation, Corporate strategic plan, stakeholders surveys, and focus groups (Employees, customers, suppliers, strategic partners, community, and investors)
Dubai Airport Free Zone Authority
Free Zone
Strategic Planning, corporate performance management system development (design corporate and functional balanced scorecards), job description development, quality and excellence assessment and implementation, and tenant satisfaction survey.
The General Directorate of Residency and Foreigners Affairs in Dubai
Government & Public Services
Corporate Strategy development and functional strategy cascading, Technical competency framework development, Strategy and Innovation training workshops etc.
Taqdeer Award
Government & Public Services
Develop Taqdeer award framework, criteria, award scoring, award application and assessment systems, guidelines, templates, and training material. Develop award office strategy and structure. Deliver company awareness and assessors training sessions, recruit and qualify professional assessors, provide ongoing Awards Management & Operations professional advice and support to the award office.
Security Industry Regulatory Agency
Government & Public Security
Corproate strategic plan and functional cascaded plans development, design corporate structure progressive organization chart, define functional key roles and responsibilities, and design of competency based job descriptions, staff performance management system manual development covering (Performance Management Policies & Procedures, PMS key processes, PMS forms and templates).